The 4 KPIs you need to run a successful Radiology Imaging Department

Many medical imaging executives should be feeling like they forgot something. What have they forgotten? Important metrics. Yes, they’re measuring quality metrics like patient satisfaction, referring-physician satisfaction, and length of stay. They’ve carefully reviewed the recommendations from the advisory board and CMS’s PQRS program, and they’ve religiously tracking their relative value units. Nevertheless they’re not measuring things that are vital to the success of their radiology imaging department. Because healthcare has changed, and the shift from volume to value has begun in earnest. To keep up, we have to measure items that matter in today’s world. 1. Exam repeat rates: often, we see radiology departments carefully measuring turnaround times but forgetting to measure exam repeat rates. This measurement may not have been critical in the past, but it is now and it’s likely to be more important in the future. If you’ve got a problem with th...